Privacy Policy

Last Updated: December 13, 2025

1. Introduction

Morocco Driver Tours is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website www.moroccodrivertours.com.

By booking our services or using our website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Flight details (arrival/departure times, flight numbers)
  • Hotel or accommodation details
  • Special requirements (dietary, accessibility, child seats)

2.2 Booking Information:

  • Tour or service preferences
  • Number of participants
  • Booking dates and itinerary details
  • Payment information
  • Communication preferences

2.3 Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time and date of visits

3. How We Collect Information

3.1 Direct Collection: We collect information directly from you when you:

  • Fill out booking forms on our website
  • Contact us via email, WhatsApp, or phone
  • Provide feedback or reviews
  • Communicate with our drivers during service

3.2 Automated Collection: We automatically collect certain technical information through cookies and similar technologies when you visit our website.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide and manage your tours, transfers, and excursions
  • Communication: To confirm bookings, send itinerary details, and provide customer support
  • Payment Processing: To process payments and issue receipts
  • Safety and Logistics: To ensure timely pickups, safe travel, and emergency contact if needed
  • Service Improvement: To understand customer preferences and improve our services
  • Legal Compliance: To comply with Moroccan laws and regulations
  • Dispute Resolution: To handle complaints and resolve disputes

5. Information Sharing

5.1 Service Providers: We may share your information with:

  • Accommodation providers (hotels, riads) for booking purposes
  • Restaurant partners for meal arrangements
  • Insurance providers (if applicable)
  • Payment processors for secure transactions

5.2 Legal Requirements: We may disclose your information if required by law, court order, or government authorities.

5.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.4 What We Don't Do: We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

6.1 Storage Location: Your personal data is stored on secure servers located in Morocco and may be processed in other countries where our service providers operate.

6.2 Security Measures: We implement appropriate technical and organizational measures to protect your data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure password-protected systems
  • Limited access to personal data (only authorized personnel)
  • Regular security audits and updates

6.3 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

  • Booking and service records: 5 years (for accounting and legal purposes)
  • Technical data: Up to 2 years

7. Cookies and Tracking Technologies

7.1 What Are Cookies: Cookies are small text files stored on your device when you visit our website.

7.2 Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., booking forms)
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your visits to deliver relevant advertisements

7.3 Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to processing of your data for marketing purposes
  • Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at contact@moroccodrivertours.com or +212 662 766 030.

9. Marketing Communications

9.1 Opt-In: We will only send you marketing communications if you have explicitly consented to receive them.

9.2 Opt-Out: You can unsubscribe from marketing emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly via email or WhatsApp
  • Updating your preferences on our website

9.3 Service Communications: Even if you opt out of marketing, we may still send essential service-related communications (booking confirmations, itinerary changes, etc.).

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (hotels, attractions, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

If you are visiting from outside Morocco, please be aware that your information may be transferred to and processed in Morocco. By using our services, you consent to the transfer of your data to Morocco, which may have different data protection laws than your home country.

13. Photography and Media

During tours, our drivers or guides may take photographs for promotional purposes. Your participation in these photos is voluntary. If you do not wish to be photographed or have your images used, please inform your driver at the start of the tour. You may also request removal of any images at any time.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Significant changes will be communicated via email or prominent notice on our website.

15. Data Protection Officer

For any privacy-related questions or concerns, you can contact our Data Protection Officer at:

  • Email: contact@moroccodrivertours.com
  • Subject line: "Privacy Inquiry"
  • WhatsApp: +212 662 766 030

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Morocco Driver Tours
Email: contact@moroccodrivertours.com
WhatsApp: +212 662 766 030
Website: www.moroccodrivertours.com

Your privacy and trust are important to us. We are committed to protecting your personal information and using it responsibly.